Additional Testimonials


It's always nice to know if you're performing well and clients are happy with the work provided.

As part of our QMS system, we provide Customer Questionnaires at the end of each project which we ask our clients to complete. The scores are rated out of 80 based on 16 questions (1 to 5 score) and the option to write a further testimonial at the end if warranted. We use these to evaluate our service and where and how we can improve.

The following are taken from our latest questionnaires and show our scoring and what the client had to say about that project. Links are also to the appropriate Case Study if warranted.

Click here if you would like to see an example of our Questionnaire


From start to finish, Dennis has always been very professional. He is always very polite and very knowledgeable of the products best suited to our requirements.

I would recommend Phoenix AV Solutions Ltd to anyone looking to upgrade their audio-visual equipment

Score: 80/80      ** Jackie Killen - Practice Manager**


A great experience working with Phoenix AV Solutions. Dennis was extremely friendly, knowledgeable and helpful from the outset. The products look great and we couldn't be happier with the installation.

Score: 75/75     ** Nathan Welch - Director**


Thoroughly recommend Dennis to anyone thinking about getting an AV solution implemented. Understood my requirements and delivered a great solution.

Score: 79/80      ** Ian Smith - Project Manager**


From start to finish, Dennis was really helpful and accommodating, working with us to find a solution that suited our needs.

We wanted to use a local business to ensure we got local and helpful service and we were not disappointed. Would definately recommend.

Score: 80/80      ** Sarah Dodd - Office Manager**


The solution was appropriately specified, designed and delivered within the agreed timescales..

I would highly recommend Dennis & his colleagues at Phoenix AV to anyone looking for a partner to professionally deliver innovative AV solutions

Score: 76/80      ** James Metcalfe - Project Manager**


Very good understanding of our requirements and overall good quality of service. I would consider this supplier for future contracts.

Score: 79/80      ** Mark Kelly - Depot Manager**


Project Archimedes: The scope of the project was broad and deep and fluid in nature given the technical complexity, sensitivity and all-encompassing and controlling design. More importantly, the project represented a technical breakthrough and not insignificant advancement in the field of emission testing......(see links for full testimony)

Testimonial     Case Study

     ** Michael Stoysavljevic - Principle Engineer, Product Compliance Centre**


Right from the initial discussions with Dennis and his team at Phoenix, we have been extremely impressed with their professional and efficient approach to our scheme. Their ability to correctly interpret our vision and impartially advise on equipment suitability has afforded us tremendous confidence in the effectiveness of the exceptional Facility we now have at our disposal.

The facility we now have here at Charnwood, has been confirmed by many within our field as innovative and 'ahead of the game' within Work based Learning Centres. Our regional network (consortium of similar organisations) are already promoting our facility as "state of the art" and a "guding light" in training provision for the foreseeable years......(see links for full testimony)

BECTA Next Generation Learning
Winner: National Work Based Learning Award 2010

AV Awards
Runner Up / Highly Commended: Business Installation of the Year

Testimonial     Case Study

     ** Jeremy Scorer - Managing Partner**



I just wanted to say a BIG thank you to you and your team for the installation of the IWBs and projectors. We were well aware that this was not a simple straight forward installation for Matt and Vince, not least because they had to work around the necessary removal of storage heaters first. Apologies to your company for any delays this may have caused you.

Both Matt and Vince did a fantastic job. They were both so professional and never once complained - even when the electricians unhelpfully removed the connector box they had already fixed to the wall!! They worked hard, were friendly, polite and accommodating to all that was going on. I was kept updated of progress and the two of them made a very busy (and potentially stressful) environment very calm and smooth running. Matt's particular attention to detail and his perfectionism (making sure the boards and projectors were straight, flush and in perfect alignment) was great and this is something from my experience, that trades people often lack). Both Matt and Vince are a credit to your company as I am sure you are all too well aware.

We will now arrange the training so we can use the boards!

Thank you again.

** Helen Gammon - ICT Coordinator**


Dear Mr Silverlock

I wanted to write and thank you for the services of the young man who called this week to change the bulb in our projector.

He telephoned to make sure he was going to call at a convenient time; and when he arrived he also cleaned off the filters, making sure that we knew how to do it for ourselves. When he had finished, he asked that we checked to see everything was working alright before he left and infact, at first appearance it seemed that the whiteboard was not working. Once the system had been rebooted, everything was alright again, but we did appreciate the fact that he took the time to make sure everything was satisfactory before he left.

In this day and age, it is not often you find someone who is prepared to go the 'extra mile' and it was very much appreciated. Please pass on our thanks to the gentleman concerned.

Yours sincerely,.

** Mrs M Hatherley - Headteacher**